Frequently Asked Questions (FAQ)
How do I make a booking?
You can directly make a booking by calling or texting us on 04 8889 9723, or send an email via allneedspodiatry@gmail.com. If you prefer a direct approach. You can book online.
How do I pay for a booking?
We accept payment during or after the appointment, we do have a portal EFTPOS machine, accept cash or bank transfer.
What are your appointment wait times?
Appointment availability can vary depending on demand and location. Current wait times are approximately 2 weeks for new appointments.
What time will the podiatrist arrive?
As we travel between home visits throughout the day, we provide an approximate 1-hour arrival window for appointments. We will contact you if there are any significant delays.
What should I prepare before the appointment?
Please ensure:
- A safe and clear space is available for treatment
- Your feet are clean if possible
- You have a list of medications and relevant medical history available
- Any current footwear or orthotics are nearby if you would like them assessed
Do you bulk bill?
No, we do NOT bulk bill appointments as the payment does not cover administration, travel and time costs as the services provided are home visits.
How can I use my private health insurance?
The portal HICAPS machine accepts private health cards. If wanting to complete the transaction yourself, a tax invoice can be provided and used to make a claim on your private health insurance website.
How much will my private health insurance cover the costs?
Private health insurance rebates vary depending on your level of cover and your health fund provider. We recommend contacting your insurer directly to confirm your podiatry benefits and any out of pocket costs. When contacting your private health insurer, they may ask for the cost of the appointment and the private health code. The cost for a private home visit is $140 per appointment and the code is F033.
Is a referral required for a podiatrist visit at home?
Only if you are on a Enhanced Primary Care Plan (EPC) or a DVA card holder. Those who have a EPC plan will be required to pay a gap. Private, NDIS or a Home Care Package do not need a referral. DVA patients are bulked billed.
Is a home visit the same as a in-clinic visit?
Yes. We provide the same level of foot care as if we were in a clinic.
Can family members or carers be present?
Absolutely. Family members, carers, or support workers are welcome to be present during appointments if the client wishes.
Do I need to prepare anything for the appointment?
The podiatrist will bring all required tools and equipment on the day of the appointment.
Are instruments sterilised?
Yes. All reusable podiatry instruments are cleaned and sterilised according to Australian infection control and sterilisation guidelines.
My address is not in the service area. Can I still have an appointment?
In the future, we will eventually expand to service all of Adelaide. However, if your address is close to the service area. Please contact us for further information.
